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Unified Communications

With so many ways to communicate these days, be it e-mail, voice chat, video chat, or telephone, it is becoming increasingly more difficult to match communications with other businesses. Luckily, unified communications combine the various popular methods of communication into one, streamlined process. By cutting out the unnecessary switch back between communication types, businesses and organizations become more efficient and improve their response times.


United communications combine VoIP phone, e-mail, voicemail, and a whole score of other communication methods. With a quick and unobtrusive integration process, everything can be switched over with little hassle. Once everything is combined, united communications provides saved time through increased responsiveness, saved money with more affordable subscriptions covering all communication services in one package, and more mobility by allowing access to business communications while away at a meeting or abroad on a business trip.

How is this useful?

Communicating seamlessly through all manner of modern communications facilitates every part of the running of an organization. When all staff e-mails are sent, it is imperative to know that everyone receives them in real-time and that they aren’t filtered into the spam of an employee’s non-work e-mail. Likewise, if there is an emergency, time is essential, and the more people that know about it faster, the less potential damage there could be. Aside from group messages, unified communications benefits the individuals as it allows every person the freedom to attend to business outside of the office without running the risk of missing an important call or message.

How is it used?

One of the biggest uses is mobility. Many employees are on the go and tend to be out at meetings more than at their desk. Without any kind of unified communications system, these employees miss out on calls from possible clients thus affecting the business in a negative way. However, with an integrated system, these calls can be forwarded directly to an individual’s cell phone while any voicemails can be accessed through their cell phone or e-mail.

Aside from the mobility factor, it is used to save time and increase productivity by cutting out any unneeded repetition. By placing the communications directly in the hands of the users, there are no more relayed messages that may get lost either through human error or software malfunction. Instead, each person is responsible for their own line and their own messages. This in turn increases accountability and motivates individuals to stay on top of their projects, directly benefiting the business.


There are many offers out there, but it is important to understand the standards followed by the Unified Communications Interoperability Forum (UCIF). Founded in 2010, it is a non-profit collection of seventeen companies aiming to improve the interoperability of unified communications based on set standards. They work to take down the barriers preventing the widespread usability of this integration. Before deciding, make sure what is chosen meets the standards defined by UCIF as it will guarantee a much smoother transition toward a completely unified integration of communications.