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Grasshopper vs. Virtual PBX

Posted on: April 7th, 2014

Two popular choices for business PBXs (Private Branch Exchange) are Grasshopper and Virtual PBX. Both companies come highly regarded and are well established service providers. Business owners who are interested in upgrading their current phone system, or who are looking to start-up and want to provide a more professional atmosphere for their customers should give these two great companies an overview. Comparing the two companies will help an individual business owner make an educated decision.

Advanced PBX Phone Systems

Virtual PBX

Virtual PBX is headquartered in San Jose, California. The company was founded in 1998 and has obtained an A+ with the BBB (Better Business Bureau). Among the first companies of its kind, Virtual PBX prides itself as a pioneer in the PBX industry. With good customer ratings and competitive pricing, Virtual PBX is definitely a giant in the world of Phone system service providers. This company is a great choice for established businesses that want to upgrade their current phone systems.

Grasshopper Virtual Phone Systems

Grasshopper has been active in the PBX industry since 2003. Their headquarters are located in Needham, Massachusetts. They too have an A+ with the BBB and have an outstanding rapport among customers. Grasshopper is a great choice for any level business and would drastically improve the image and atmosphere of up and coming businesses.

Get $75 off Grasshopper!

Grasshopper vs. Virtual PBX

In order to make a sound, educated decision, business owners should be educated about various aspects of a company. An average tally of customer reviews will put Grass Hopper in front. This is not the only indicator to be considered. Each individual business owner has certain needs and desires in a PBX provider. With that being said, it should be noted that concerning customer reviews, Grass Hopper takes the cake. Both companies offer main staple features. As with many PBX providers, there are certain features that are automatically included in most all packages offered. The number of services that are offered by both companies is rather large. These features include:

  • Fax Support;
  • Conference Calling;
  • International Calls;
  • A Mobile App to accompany the service itself;
  • Personal Toll-Free Number;
  • SoftPhone (Software that allows users to place calls over the internet. Vital for companies who make outbound phone calls on a regular basis);
  • Voicemail to E-mail;
  • Caller ID (Important for screening calls and obtaining caller information);
  • Call Forwarding;
  • Call Transfer (Important for businesses with multiple departments and/or employees) and,
  • Call Blocking.

Company Fees

There are no set-up or cancellation fees for either company. Moreover, Grass Hopper doesn’t administer long-term contracts. There are no IVNs (International Virtual Numbers) provided by either company. 

Virtual Private Branch Exchange offers Call Queuing. This is an important feature for many business owners. It’s important that this feature is factored into the final decision.

The real differences begin to show when one goes deeper into the fee structure of the two companies. Virtual Private Branch Exchange offers business owners a flat fee structure.

Fee Structure

A fee of $25 is administered for Local, Vanity, and True 800 numbers. Compared to Grass Hopper’s “Pay-As-You-Grow Fee” of $30, this seems like the better deal, at least concerning this aspect. 

Virtual Private Branch Exchange offers monthly prices that drop with more users added onto the plan. For example, 1-3 users will cost $32.99/mo per user. If the company adds 50 or more users, that price drops drastically to $18.99/mo per user. Grass Hopper’s plan structure is reversed. They work on a Ramp, Grow, and Max structure. With Ramp, business owners get 500 minutes per month for $25 per month. Grow offers business owners 2,000 minutes per month for $49 per month. Finally, Max offers business owners 10,000 minutes per month for $199 per month. The business owner should decide which structure would best suit his or her business model. Just because certain fees may be lower for one company, does not mean that the business owner will save money in the long run.

Alternative Plans

Both companies also offer Usage Based (UB) plans. Grass Hopper gives business the option to pay according to their business size while Virtual Private Branch Exchange offers lower upfront fees, but high overage fees. Virtual Private Branch Exchange also offers business owners three different monthly packages that range from 300 minutes at $7.99/month, to $29.99 month giving the owner unlimited minutes.

Customer Support

Both service providers offer customer service in the form of:

  • E-Mail;
  • Support Ticket;
  • Phone;
  • Live Chat;
  • Facebook, and
  • Twitter.

Both companies provide support 24/7 via these various outlets. Virtual Private Branch Exchange boasts and online community. GRASS HOPPER currently provides no such online feature. 

Both companies provide a 30-day money back guarantee as well.


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