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Grasshopper vs. RingCentral

Posted on: April 23rd, 2014

Grasshopper vs. RingCentral

A private branch exchange or PBX is a switching system that serves a private company to manage multiple communication channels. A PBX consists of several devices such as phones, fax machines and modems. Each device inside a PBX framework is referred as an extension. A typical PBX system also consists of switchboards, cables, power switches, micro-controllers, connectors and power supply systems. 

Virtual PBX

Modern PBX systems use the voice-over-internet protocol (VOIP) to send and receive signals over an Internet connection. A private PBX performs functions such as establish connections, maintain connections, disconnect connections and provide metering information. Most virtual PBX systems provide features such as auto dialing, call blocking, call logging, call transfer, call waiting, conference calls, music on hold, voice mail and voice mail to email conversion. There are many companies offering virtual PBX services today. These companies offer cheaper and reliable services to small and medium sized businesses. 

Grasshopper

Grasshopper provides business phone services using the virtual PBX technology. Grasshopper is popular among small and medium size businesses. Grasshopper’s services have been featured in prominent news media including CNN, Forbes and Fox Business. Grasshopper allows customers to pick a 1-800 number for business purposes. It allows customers to setup a custom greeting. You can configure extensions for departments and employees. The service also allows employees to receive calls, voice mails and faxes on mobile devices.

Grasshopper – Product Features:
• Grasshopper allows employees to make calls from their mobile phones using the Grasshopper mobile app. The call will show up as an incoming call from your business instead of your personal number. 
• The use of virtual PBX allows customers to utilize existing phones and mobile devices to setup the Grasshopper system. There is no need to purchase new hardware. 
• Grasshopper allows you to see who is calling and respond accordingly. You have the option to accept the call, accept a voice mail or hear the caller’s phone number. 
• Grasshopper allows you to receive voice mails and faxes via email. The voice mails are emailed using the MP3 format. The fax messages are delivered as a PDF formatted document. The email version of the voice mail also includes a transcription of the message.
• Grasshopper provides a voice studio for businesses to record professional quality greetings. You can also record your own greetings. 
• All customers have the option to select vanity numbers for their businesses. Toll free numbers starting with 800, 888, 877, 866 or 855 are also available.
• Grasshopper provides the ability to select a local number for businesses that are locally owned and operated. If you have an existing number, you can port it to the Grasshopper system. This saves you from changing your media advertisements with the existing phone number.
• The call-forwarding feature allows you to forward your calls anywhere – home, office or mobile.
• Grasshopper offers unlimited extensions, and each extension comes with its own call features. 
• Grasshopper also offers various other features such as name directory, call routing, call screening, access to information such as store hours and store locations and fax on demand. 

Grasshopper – Service Plans: 
• Max: This plan comes with 10,000 minutes and 3 toll free numbers at $199.00 per month.
• Grow: This plan comes with 2,000 minutes and 2 toll free numbers at $49.00 per month.
• Ramp: This plan comes with 500 minutes and 1 toll free number at $24.00 per month.
• Pay as you grow: This plan comes with 6 cents per minute and 1 toll free number.

RingCentral

RingCentral provides cloud based business phone systems for small and medium size businesses. The company offers several products such as RingCentral Office, RingCentral Mobile, RingCentral Fax and more. RingCentral delivers communications via web, mobile and traditional handsets. RingCentral products offer more features than typical PBX systems. 

RingCentral Office – Product Features:
• Phone Numbers: The product allows customers to choose from toll free numbers and local numbers. It also comes with directory listing services.
• Mobile Apps: RingCentral provides mobile applications helping employees to bring their own devices to work. RingCentral apps are available for Apple, Android and Blackberry devices. 
• Phone Services: The RingCentral phone system offers VOIP based calling features such as support for multiple devices, caller ID and softphone. 
• Integration Services: RingCentral Office can be easily integrated with Outlook Email, Salesforce applications and Box cloud storage services. 
• Internet Fax: RingCentral Office provides a superior cloud based fax solution. All incoming faxes are handled online. You can send faxes from email using files on your computer or cloud. The service is also integrated with MS Office, Google Drive, Box and Dropbox. 
• Business SMS: This feature allows employees to send text messages to colleagues, clients and other departments from a business phone number. RingCentral offers unlimited text messages. It also allows recipient to reply via regular messaging services.
• Call Management: RingCentral Office comes with call management features such as answering rules, call forwarding, call screening, call recording, shared lines, call-park, intercom, paging, call flip, call logs, virtual calling card and message alerts.
• Cloud PBX: The virtual PBX hosted on cloud platforms offers multiple extensions, music on hold, auto-receptionist, dial-by-name directory and unified messaging. 
• Conferencing: RingCentral Office offers a wide range of conferencing options such as audio conferencing, online meetings and video conferencing. Video conferencing is available on mobile phones and tablets.

RingCentral Office – Service Plans:
RingCentral Office provides several plans that allow customers to choose from features such as call management, mobile apps, unlimited calling, toll free minutes, unlimited conferencing, business SMS, Internet Fax, customer support, Outlook integration and Salesforce integration.

• Standard Plan: The standard plan is priced at $24.99 per month per user. It provides 1000 toll free minutes, call management, phone administration, mobile apps for Apple, Android and Blackberry devices, unlimited calling, unlimited faxing, business SMS, unlimited conferencing, US based customer support, phone rentals and integration with Microsoft Outlook, Google, Box, and Dropbox.
• Premium Plan: The premium plan is priced at $34.99 per month per user. It provides 2,500 toll free minutes, call management, phone administration, mobile apps for Apple, Android and Blackberry devices, unlimited calling, unlimited faxing, business SMS, unlimited conferencing, US based customer support, phone rentals, automatic call recording and integration with Microsoft Outlook, Google, Box, Dropbox and Salesforce.
• Enterprise Plan: The enterprise plan is priced at $44.99 per month per user. It provides 10,000 toll free minutes, call management, phone administration, mobile apps for Apple, Android and Blackberry devices, unlimited calling, unlimited faxing, business SMS, unlimited conferencing, US based customer support, phone rentals, automatic call recording, HD video conferencing, online meetings and integration with Microsoft Outlook, Google, Box, Dropbox and Salesforce.

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