Panterra Networks Review: Pat R
07/09/10Pros:
Best quality and features around! Support is amazing!! They actually get back to you quickly!
Cons:
None so far. They seem to be a quality company and service
Panterra Networks Review: FKR
06/04/10Pros:
Awesome features. Much more than just voice! I use desksharing every day. Also conference quality is amazing. I also use fax to email to get all my faxes. WorldSmart has truly saved me money and it's easier to use.
Cons:
None so far. I've recommended it to others as well. It works.
Other Thoughts:
Their support is the best I've ever seen. You can get to someone in 30 seconds! That's right 30 seconds! any time of the day or night! That's incredible in today's world of "you're wait time is 30 minutes!". Thanks PanTerra!
Panterra Networks Review: Satisfied Customer
05/18/10Pros:
I have found this system to be more collaberative and a better fit than traditional phone service. I have been happy with the quality of the system and the customer support has been terrific.
Cons:
My experience has been only positive thus far.
Panterra Networks Review: ThomasP
05/18/10Pros:
Great service. Best of all, you get web collab features. I use desktop sharing with my customers every day and it's included in the service! Quality is awesome too, especially on conference calls
Cons:
None so far. Been on for over 1 year now and still going strong.
Other Thoughts:
There support is great. You get a real person! And they work with you even if it isn't their problem (most of the time it was my carrier! Getting a new carrier).
Panterra Networks Review: Jeff J.
05/11/10Pros:
I run a call center in Chennai India and (2) features of WorldSmart that are absolutely necessary in my business are Web Collaboration and Deskshare. These are powerful tools I require for running my business. I am now using Web 4.0 and its fantastic
Cons:
At this time, I have nothing negative to speak about.
Other Thoughts:
Very reliable and dependable service.
Panterra Networks Review: Paul R
05/11/10Pros:
New browser-based interface rocks! Works on MACs, Windows and Linux machines. I can make a call on a MAC! Also, they include desktop sharing and web meeting functionality for free in the base product. They have the best UC solution out there.
Cons:
None so far. It's rock solid and the conferencing quality is superb!
Other Thoughts:
I've recommended it to several business friends and they're pretty happy too.
Panterra Networks Review: Bill B.
05/10/10Pros:
I have been usign the service for a couple of years now and have found the voice quality, customer services nd overall system to be excellent. I also have not had any problems with the custumer support and have always found them helpful.
Cons:
I have not experienced any negative issues worth noting.
Other Thoughts:
I have and will continue to recommend PanTerra to friends.
Panterra Networks Review: CRJ
05/07/10Pros:
I have been with WorldSmart for 1.5 years and feel this is a product ahead of the competition. I have Call Center seats so its especially important to keep my system running 24/5. I truly like the new WS 4.0 interface which is leaps ahead of anyone.
Cons:
Nothing negative to say about this product or service.
Other Thoughts:
I see a number of negative comments in this blog about WorldSmart and don't understand their comments. I believe there may be one disgruntled person writting the same comments over and over.
Panterra Networks Review: Jim P.
05/06/10Pros:
Real communications features that work, Includes Web Meeting and Call Center features all from the cloud, no equipment to buy, very good support (IM response in 30 secs, really!)
Cons:
Haven't seen any so far. had the service for 6 months and still going strong.
Other Thoughts:
I've read some of the other reviews on this site and the negative ones seem suspiciously similar. If you ask me, they sound like they came from the same person who has a grudge or something. I haven't experienced any of those outages in the last 6 months.
Panterra Networks Review: Joke
04/01/10Pros:
no contract .
Cons:
no service - the phone simply doesn't work .
Other Thoughts:
this phone service provider must be the April Fools Joke - stay away from them at all cost - all their track records = down companies.
Panterra Networks Review: Bill B.
03/30/10Pros:
The best support and uptime in the industry. Really the only real UC play out there. Great features. A very good company.
Cons:
None really. Pretty solid all the way around.
Other Thoughts:
I see a post on outages. If these guys have outages, they must respond internally fast because we don't even notice them -- well, one we did but it was handled fast and explained thoroughly. These guys at PanTerra know what they're doing.
Panterra Networks Review: Jeff B.
03/23/10Pros:
None that I can see. Negative, negative, negative.
Cons:
They can't be reached to even sign up.
Other Thoughts:
Thank you so much for the valuable reviews. I was thinking very strongly about signing up for panterra networks. I read the e-mail regarding all of their wonderful offers and decided to try them. I needed clarification on some of their information so I got the number and tried to call them. I emphasize TRIED! Wasting over a half hour and being disconnected six times I gave up and then tried to e-mail them. I did not get any response. I was going to tell them that if it's that hard to reach them to sign up for service, how hard would it be to get service after I was their customer. I currently am a customer of Qwest and the savings would have been considerable.
Panterra Networks Review: Tonya D.
03/15/10Pros:
The Features (that do not work)
Cons:
Terrible Quality with lots of Outages
Other Thoughts:
Outage 2010 - you just missed another outage this past week on 03/12 and down for almost an hour!
Panterra Networks Review: Real Estate Appraiser
03/09/10Pros:
None, the service is terrible.
Cons:
Everything, did I mention that Panterra sucks.
Other Thoughts:
I am a licensed real estate appraiser. My clients would call me and say, "I've been trying to get in touch with you, is your phone still on?" or dropped calls, call quality problems, one way audio you were talking while the other side kept "Hello". GOD only knows how much money this terrible mistake of a company cost me the year that I had this service. Do yourself a favor and go find another provider, especially if you are thinking about it for your business. I actually would rate this company a Minus 12. Oh and that crap about you can be online and use web conference meeting? Sure if you don't mind a 10 minutes lag between when you do/say something and the person on the other end hears/sees it. Need to call technical support? HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA. No lie, one time I actually got hold of somebody, who was talking "Turkish" language. I cancelled service. This company is a scam and it's just a matter of time before they are out of business due to their awful service quality. By the way if any one has an idea about filing a class action suit let me know I'm on board.
Panterra Networks Review: Dale C.
03/08/10Pros:
Now I know which company to never ever do business with.
Cons:
- Service flakes out all the time and misses or drops calls.
- Requires many, many reboots of phone.
Other Thoughts:
Bunch of crooks. Service flakes out all the time and misses or drops calls. This can happen multiple times in a single day. When it flakes out you have to reboot phone sometimes a few times just to get it going again.
Panterra Networks Review: Gordon D.
03/08/10Pros:
I wish I could think of one.
Cons:
ACD down down down down two times last week for over 10 minutes each time, fax usage incorrect, calls drop, poor customer service and billing, plus a lot more more more more.
Other Thoughts:
Panterra sign-up is a Contract for Phone Hell
Panterra Networks Review: Great Service
03/08/10Pros:
My company has been with this provider for several months and i'm very impressed. Great quality, lots of features and the support team is actually in the USA!
Cons:
Nothing that I have run into
Other Thoughts:
can use many differnt types of phones
Panterra Networks Review: Furious
03/03/10Pros:
NONE WHATSOVER!!! I need to enter more than 25 characters but I have nothing good to say about this company. One can get better service and quality from many other VOIP providers. We are switching from this network provider ASAP!!!
Cons:
This company should be reported to the BBB. The invoicing is completely undocumentable and the billing office is unreachable. The quality of the "product" is sub-par. The conference bridges are susceptible to interference and the faxes are not re
Panterra Networks Review: Steve S.
02/23/10Pros:
I will have to skip this section
Cons:
Service was down again this morning and all of our ACD groups were frozen.
Other Thoughts:
Well it seems the company down a couple of times a month.
Panterra Networks Review: Kim Dainko
02/05/10Pros:
None listed
.
Cons:
dropped calls, one-way audio, sketch quality and I'm not kidding when I say they are down more than they are up - I have lost so much money on this company it scares me - with a new provider now.
Panterra Networks Review: Rakof Ravisky
02/04/10Pros:
This company is very good at making things up. They write their own positive reviews, they lie, period.
Cons:
100% cruddy phone service, 100% bad customer support, 100% bad experience, the absolute worst thing on the net. None of their individual pieces ever worked properly, dropped calls, scratchy calls, echos, voice mail only worked a fraction of the time.
Other Thoughts:
Poke your eyes out with a hot poker from your fireplace before you order this service - it will be far more pleasant and less painful!. Stay away from this company at all costs!
It is an experiment they should be paying you and I to beta test. They have serious problems they have no idea how to fix.
Panterra Networks Review: Paul R.
02/04/10Pros:
It does not matter if you have every feature ever imagined if the service is horrible. I am switching TODAY!
Cons:
No customer service. No returned phone calls. Charged for garbage. - echo, dropped calls, not working. Incoming callers told "phone disconnected" most of the time..
Other Thoughts:
Business beware this company will not be around long and they don't care about their customers and don't tell the truth most of the time. This company is pathetic. I would not advise anyone going with this company. Can't believe they are still in biz -- rip off, rip off, rip off.
Panterra Networks Review: Garbage
02/03/10Pros:
are arguments or considerations in favor of something ~ dictionary
Cons:
are.. can't call out half the time, rarely can get a call in, calls almost always routed to voicemail, poor sound quality, no dial tone, constantly having to reset the phone, the list goes on and on.
Other Thoughts:
Stay away from this company at all costs!! I have had nothing but terrible quality telephone service since I signed up with this service. Just stay away.. and save yourself a lot of grief.
Panterra Networks Review: 100% BS
02/03/10Pros:
0% service, 0% quality, 0% customer satisfaction. This company is very good at making up things. They write their own positive reviews, they lie, period.
Cons:
100% cruddy phone service, 100% bad customer support, 100% bad experience, the absolute worst thing on the net.
Other Thoughts:
They claim to be a unified communications company but none of the individual pieces ever worked properly, dropped calls, scratchy calls, echos, voice mail only worked a fraction of the time I had the service. It is an experiment they should be paying you and I to beta test. They have serious problems they have no idea how to fix. Poke your eyes out with a hot poker from your fireplace before you order this service - it will be far more pleasant and less painful!. Stay away from this company at all costs!
Panterra Networks Review: BP
02/03/10Pros:
I've tried a lot of services over the past 4 years. The PanTerra guys are the best!! Really cool product and works like a charm. I don't know about everyone else, but I've had a great experience with them.
Cons:
Administration needs some work but its not as bad as the other companies we used before. Still, could use some work.
Panterra Networks Review: Erica J.
02/02/10Pros:
Great uptime, outstanding support (actually U.S. based and 24x7) very innovative Service. Who else provides telephony, conferencing, collaboration, and IM? And it works. I literally use their services every day.
Cons:
Not much. Seem like a bunch of smart industry guys that know what they're doing and who actually listen to their customers. Maybe I'd like them to do more in the mobility space.
Other Thoughts:
I'm not sure who is writing the negative blogs, but they seem made-up to me. Maybe a competitor, but something is not right. I read one about 911 being not configred right, and not getting a customer service rep. That's wierd. I've talked with PanTerra and they use one of the nation's largest e911 carriers and you can get their customer support people anytime, and they are even in the Midwest (I thought that was good!). Wierd is all I can say.
Panterra Networks Review: No More Panterra
02/01/10Pros:
none******************************
Cons:
too many*************************************
Other Thoughts:
Avoid like the plague. I am serious, I cannot receive calls half the time, the phone rings and you have to say hello 6 times before people can hear you. If I pick up the phone other times, there is dead air. I have been with this company for about a year, their service has steadily gotten worse over that time. Customer service is horrible, you cannot ask for a worse company. The 911 service does not configure properly, it tells no such address (funny we have been running business at this same address for decades)! This company should and probably will close their doors within a few months. Save yourself the headache and frustration, don't bother with this company.
Panterra Networks Review: New4.0crap
01/22/10Pros:
Softphone is not working
Cannot Download Voicemail
Cons:
Softphone is not working
Cannot Download Voicemail
Other Thoughts:
what a phone company
Panterra Networks Review: Mr. Realtor
01/06/10Pros:
Website seems up all the time.
Cons:
Where do I begin... dropped calls by several users, conference calling is horrible, and support is low - expect to wait on response. Our own customers refuse to use our service and we have to call into their conference calls for communications.
Other Thoughts:
Suggest to look at other solutions.
Panterra Networks Review: Bullcrap System
12/02/09Pros:
not much to say here---------
Cons:
low quality, poor reliability, crashes my outlook all the time, support is stupid.
Other Thoughts:
not recommending
Panterra Networks Review: System Admin
11/23/09Pros:
None listed
Cons:
Do Not make the same mistake. !!!
I am system admin and my company had too much troubles of downtime with this company.
Panterra Networks Review: Panterra Is A Scam
11/17/09Pros:
None listed
Cons:
The only reason that I gave panterra a series of 1 ratings is because there was no 0! For weeks I tried to get this thing to work. Finally, it worked and then for months I heard my own voice (echo). I feel that their people were hired off the street.
Panterra Networks Review: John Allen
11/17/09Pros:
This is the only company that I have ever worked with where I can get someone in support 24 hours a day. According to the support team they are in Iowa and Austin spoke English quite well contrary to the review I read below.
Cons:
So far I can't and haven't had any yet.
Other Thoughts:
Early on we had dropped calls but through the support system it turned out to be my router. I upgraded to one of their "supported" routers and dropped calls on my DSL line are now non-existent. It's too bad that more people don't write in with their positive experiences as well as their bad...
Panterra Networks Review: Same Craps From SunRocket
11/05/09Pros:
None listed
Cons:
too many to list ..........
Other Thoughts:
I have had Panterra since SunRocket ceased operation. I wish I had never heard of Panterra. What a joke that was. The service just plain SUCKS. Calls are dropped especially if you talk for extended period of time. Approximately 35% of the time I have the privilege of listening to myself (echo). Received voice quality sucks 80% of the time; it’s so garbled it’s impossible to understand the other party. Many times outbound calls don’t go through the first time so redialing is necessary.
Their customer service reps must either be illegal aliens or do not live in the US (hopefully). It is next to impossible to speak to anyone that can understand even the most rudimentary English; of course the folks they have soliciting your business and signing you up speak it quite well.
It turned out the same craps from SunRocket with whole bunch of idiots with no industry experience are running this company.
Panterra Networks Review: Panterra Is A Disaster
11/04/09Pros:
None listed
Cons:
TERRIBLE reliability. Bad sound quality regular service interruptions and dropped calls.
Other Thoughts:
I have been very disappointed with this company. Sound quality is usually poor with occasional one-way audio. Calls are often dropped, and ocasionally the phone calls ring incessantly without anyone or thing picking up. A total disaster ...and we do have plenty of bandwidth.
Panterra Networks Review: Katherine D.
11/04/09Pros:
None listed
Cons:
service down and crash other software applications
Other Thoughts:
My service with Panterra is constantly going out and I cannot get anyone on the phone to help me with the issue. Once I get one of them on the phone I'm certainly going to cancel my service, I don't even care if there are fees involved this is cost me way too much business.
Panterra Networks Review: C.B.
11/04/09Pros:
Have had this service for (2) years and only experienced (1) short term down time this year. The 24/7 live support ( which I must have ) is probably the only company with this type of support ( most other companies support leaving voice mail only )
Cons:
Hopefully VOIP provider costs will continue to reduce over time as the technology continues to mature.
Other Thoughts:
Don't understand the negative comments on this site since I have not experienced any of the issues stated regarding setup, quality, reliability and support.
Panterra Networks Review: Brian W.
10/20/09Pros:
None listed
Cons:
voice services down again this morning for about 10 mins.
Other Thoughts:
these people have no clue what they are doing
Panterra Networks Review: Deb K.
10/16/09Pros:
interesting concept that you don't have to buy any hardware
Cons:
simply doesn't work and can't find anyone to help
Panterra Networks Review: Harry Jones
10/16/09Pros:
the sales guy has no clue what they offer
Cons:
none because, thank god I didn't sign up
my biz partner said panterra software crashes his outlook every 5 mins
Panterra Networks Review: John Berrysmith
10/16/09Pros:
Outstanding Voice Quality
Best data fetrues all integrated into their service
Great IM and easy-to-launch conferencing
Good Support - stayed with me and resolved my issue
Cons:
Portals are comprehensive but a bit complicated
Other Thoughts:
I'd recommend them easily. They are the only company that seems to understand the whole unified communications thing and they seem to have much better quality and uptime than their competitors.
Panterra Networks Review: Mary Chris
09/11/09Pros:
lots of software feature releases patches and updates
Cons:
poor quality
poor support
poor uptime
Panterra Networks Review: Matt
09/04/09Pros:
services down for hours yesterday
Cons:
those people are idiots not sure if they do Q/A before deployment
Other Thoughts:
if you run serious business find someone else
Panterra Networks Review: Chris
09/03/09Pros:
noooooooooooooooooooooooone
Cons:
can't make call at all, entire system down, called tech support, left voicemail at reception woman, no one is there to help.
Panterra Networks Review: Steve Roberts
08/21/09Pros:
not much good I could say
Cons:
Poor usability, bad call quality, hard to find anyone to help, when you finally get hold of this guy, he has no clue how their own phone or browser work quite stupid.
Other Thoughts:
I wouldn't recommend this company to anyone I know.
Panterra Networks Review: Andy Warhol
07/30/09Pros:
I was recommended by a guy but it turned out he was working for the company.
Cons:
Lots of problems and could not get hold of anyone to help.
Other Thoughts:
I don't recommend this company.
Panterra Networks Review: Denim Benson
07/30/09Pros:
too much stuff I don't need.
Cons:
horrible quality and very complicated to use.
Other Thoughts:
I wouldn't recommend to any business or consumer.
Panterra Networks Review: Dan Murphy
05/19/09Pros:
The installation was unexpectedly easy. There has been no downtime.
Cons:
None listed
Panterra Networks Review: Michael Smith
05/19/09Pros:
Features and cost. When compared to what I'm already paying are great. Always up and running. Support is outstanding
Cons:
Haven't really seen any...
Panterra Networks Review: Mickael Stein
02/27/09Pros:
This company got the job done but it was a big disappointment.
Cons:
I was able to get a hold of someone when I had a problem.
Other Thoughts:
Over all i would not recommend this company to anyone. I was recommended to give it a shot by a friend to later learn he worked for the company.