Jive Communications - Hosted PBX Reviews

Jive Communications was founded to deliver enterprise-quality telephone systems and services to businesses of all sizes. Jive's virtual platform offers a wide range of features including music on hold, extension dialing, unified messaging, and online account management. Jive also provides inbound and outbound dial-tone, long-distance, toll-free, and international calling services.

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Avg. Monthly Cost
Average
Service Uptime
Poor
Voice Quality
Poor
Tech Support
Very Poor
Overall Rating
Average - 3 of 5 Stars
25
reviews
Top 10 Provider Award

Jive Communications is ranked #7 overall

Page Views: 8,066

Jive Communications Review: Hey Hey

01/31/12

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Outstanding - 5 of 5 Stars
NoYes
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Jive Communications Review: Hey Hey

01/31/12

Pros:

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Cons:

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Outstanding - 5 of 5 Stars
NoYes
Did you find this review helpful?

Jive Communications Review: Hey Hey

01/31/12

Pros:

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Cons:

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Outstanding - 5 of 5 Stars
NoYes
Did you find this review helpful?

Jive Communications Review: Hey Hey

01/31/12

Pros:

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Cons:

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Outstanding - 5 of 5 Stars
NoYes
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Jive Communications Review: Hey Hey

01/31/12

Pros:

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Outstanding - 5 of 5 Stars
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Jive Communications Review: Hey Hey

01/29/12

Pros:

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Outstanding - 5 of 5 Stars
NoYes
Did you find this review helpful?

Jive Communications Review: Hey Hey

01/29/12

Pros:

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Cons:

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Outstanding - 5 of 5 Stars
NoYes
Did you find this review helpful?

Jive Communications Review: Hey Hey

01/29/12

Pros:

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Cons:

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Outstanding - 5 of 5 Stars
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Jive Communications Review: Wont Be Using Jive

12/30/09

Pros:

Support is nice. But thats the best thing I can say about Jive, literally the only good thing about Jive. Cost is hi, tooo hi.

Cons:

The people are nice but the process sucks. Stay away. Far away.

Outstanding - 5 of 5 Stars
NoYes
1 out of 1 people found this review helpful. Did you?

Jive Communications Review: Roger Deckard

09/08/09

Pros:

Low costs make it attractive, but if you need reliable service, stay away

Cons:

I have been a customer for several months and experiance down times every month, customer service is inadequate, I woul d strongly recommend that a business that needs reliable service stay away from these folks.

Very Poor - 1 of 5 Stars
NoYes
1 out of 2 people found this review helpful. Did you?

Jive Communications Review: Harris Consulting

07/30/09

Pros:

Amazing customer service from a phone company. Very reliable service.

Cons:

None listed

Outstanding - 5 of 5 Stars
NoYes
1 out of 1 people found this review helpful. Did you?

Jive Communications Review: TM

07/03/09

Pros:

Excellent customer service. Call quality is superb.

Cons:

None listed

Other Thoughts:

Whoever wrote the comment below about "phones going down" must have their own office internet problems. Jive has been running perfect the entire time I've been a customer. Phones have never been "down."

Outstanding - 5 of 5 Stars
NoYes
0 out of 1 people found this review helpful. Did you?

Jive Communications Review: Josh

07/01/09

Pros:

None listed

Cons:

Had problems with phones going down regularly

Other Thoughts:

Phones seem to go down frequently

Poor - 2 of 5 Stars
NoYes
1 out of 2 people found this review helpful. Did you?

Jive Communications Review: JE75

06/26/09

Pros:

Great customer service throughout setup and after. US based reps make them easy to work with and understand.

Cons:

Would like to have more literature about features.

Outstanding - 5 of 5 Stars
NoYes
0 out of 2 people found this review helpful. Did you?

Jive Communications Review: Vanessa

06/25/09

Pros:

Ability to have automatic call forward. Very user friendly!

Cons:

None listed

Outstanding - 5 of 5 Stars
NoYes
1 out of 3 people found this review helpful. Did you?

Jive Communications Review: Anonymous Review

06/24/09

Pros:

Well worth the price for this service!

Cons:

None listed

Other Thoughts:

Justin was great during setup! Thanks!

Outstanding - 5 of 5 Stars
NoYes
1 out of 4 people found this review helpful. Did you?

Jive Communications Review: Josh Nielsen

06/24/09

Pros:

Customer service is unmatched. Quick and accurate responses from all departments.

Cons:

None listed

Outstanding - 5 of 5 Stars
NoYes
1 out of 4 people found this review helpful. Did you?

Jive Communications Review: Sterling Crockett

06/17/09

Pros:

Jive and Jen H. have been great to work with!

Cons:

None listed

Outstanding - 5 of 5 Stars
NoYes
2 out of 5 people found this review helpful. Did you?

Jive Communications Review: Todd Gensler

06/08/09

Pros:

More flexible and cost effective than my local phone company

Cons:

Still have to use the local phone company for Internet access

Outstanding - 5 of 5 Stars
NoYes
3 out of 6 people found this review helpful. Did you?

Jive Communications Review: Spin Toppel

06/03/09

Pros:

good service, friendly people and easy website

Cons:

the cost! - before you get Jive take out a calculator and run the numbers on your monthly usage - it seems like it will be cheap on the surface - but im now paying 3-4 times more a month than i was told because of their pay/minute billing.

Other Thoughts:

go with another company that has an unlimited plan, when i do i will let you all know with a review.

Average - 3 of 5 Stars
NoYes
1 out of 5 people found this review helpful. Did you?

Jive Communications Review: Fraser Nelson

06/03/09

Pros:

Voicemail to email is awesome!

Cons:

None listed

Other Thoughts:

Jive Communications is a great way to enter the world of VoIP. It is easy to set up, simple to use and a great time and money saver. If you have been wondering about VoIP, the people at Jive should be your first call.

Outstanding - 5 of 5 Stars
NoYes
3 out of 7 people found this review helpful. Did you?

Jive Communications Review: MSat

06/02/09

Pros:

Almost purchased an on-site PBX for thousands. Came across Jive and now paying less than with Qwest, plus I have all of Jive's PBX functionality. Very helpful whenever I have requests. Can make most system changes online.

Cons:

Had to replace a phone under warranty, but that wasn't a big deal.

Other Thoughts:

Before I knew about Jive, I listed all the things I needed my phone system to do in order to help my growing business, and wrote down my budget. After being disappointed about the high cost of an on-site PBX, I found out about Jive. Fit the requirements and fit the budget. Well worth the jump. Has been just as advertised and I would never go back to the old way. This is game-changing.

Outstanding - 5 of 5 Stars
NoYes
3 out of 5 people found this review helpful. Did you?

Jive Communications Review: Michael

04/05/09

Pros:

- Scales well (we have 40+ users on the system)
- Call quality is great
- Love the Polycom phones

Cons:

- Missing a feature or two that I wish they had (no outlook integration). Fringe stuff that doesn't get in the way, but would still be cool.

Other Thoughts:

We've used Jive for more than a year, and they've been great. My sales rep is great, and really good at getting things done for me. Their support guys (all US-based) know their stuff, and are always polite and know their stuff.

Outstanding - 5 of 5 Stars
NoYes
3 out of 4 people found this review helpful. Did you?

Jive Communications Review: HappyClient

03/27/09

Pros:

I've been with Jive for 4 mths. They got us up and running in no time, the only one that slowed the process was myself. First they're support was very quick, that has slacked somewhat but I can always call my sales rep and she gets things worked out!

Cons:

None! I hope they work they're support pains out soon though!

Other Thoughts:

it would be great if they also offered an adapter/converter to plug in a regular phone or a fax. But according to Jive, fax signals don't do well with VOIP service. I see some room for innovation! Another great add-on to their service would be a web interface to view, print and download call detail!

Outstanding - 5 of 5 Stars
NoYes
2 out of 3 people found this review helpful. Did you?

Jive Communications Review: Satisfiedcustomer

02/27/09

Pros:

Easy to control, cheap price, and good service.

Cons:

Took a longer than I would have liked to be up and running. I had to call customer service on a few separate occasions to get some kinks worked out.

Other Thoughts:

Took about two weeks to get my phones up and running.

Great - 4 of 5 Stars
NoYes
5 out of 6 people found this review helpful. Did you?