GlobalPhone - Hosted PBX Reviews

GlobalTone (Their customized Hosted PBX product) is a business-grade hosted PBX system using Voice Over Internet Protocol (VoIP) that provides your business with a reliable alternative to costly PBX, IP PBX or Centrex lines. GlobalPhone includes local phone service and long distance service, with phone numbers available throughout the US.

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Avg. Monthly Cost
Inexpensive
Service Uptime
Outstanding
Voice Quality
Outstanding
Tech Support
Great
Overall Rating
Great - 4 of 5 Stars
2
reviews

GlobalPhone Review: Pelion Financial Group

03/20/09

Pros:

Global Phone has provided good call quality with zero downtime (only outages have been caused by the ISP). They have worked with us to meet all our needs including some complex shared call appearances and call recording.

Cons:

They can be slow to react to minor requests for changes (name changes, etc.) and often make mistakes implementing them. Sometimes they loose track of requests all together. Also we have had some minor problems with call quality to South America

Other Thoughts:

Overall, I think this company provides a great service for the value. For the cost, I do not think you can do any better. Furthermore, they willingness to work to meet our requirements was a huge advantage over other providers like M5, which simply could not provide the services we were looking for (specifically shared call appearance w/ call recording). Also their sales team is very friendly and knowledgeable about the product. They were very quick to implement new services for us and have made many changes on the fly without disrupting service.

Great - 4 of 5 Stars
NoYes
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GlobalPhone Review: Mary K. Flynn

03/20/09

Pros:

Low cost, excellent service and we were up and running in no time. I highly recommend GlobalTone

Cons:

None listed

Average - 3 of 5 Stars
NoYes
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