Fonality Hosted PBX Review - Review on Fonality's Hosted PBX service

Reviewer: Ryantkay

Pros:

Cheap to setup, requires relatively little maintenance so long as you leave it alone

Cons:

Few product updates since we began about 3-4 years ago, horrible customer service and support (if you can even get it)

Other Thoughts:

When we first signed on they were much smaller and seemed to have gone through a huge growth spurt over the last 24 months. They haven't added the staff to support the growth. I made mention of this to them verbally and received an apology, and that they were in the middle of adding additional support. That was months ago, so I'm assuming it's a lie.



It stated out great 4 years ago, and now they're just like any other large service provider- fast on the sales side and ridiculously slow and incompetent on support. If you want phone system that works in a small environment and you don't plan to do too much configuration... go for it. Otherwise don't expect quick responses.



I decided to start writing thing while waiting on hold to check up on a ticket that was open 42 days (ticket 1642770, if anyone there reads this).. 32 minutes and counting... and was just hung up on. This really is the kind of thing that happens more and more frequently. STAY AWAY!