Fonality Hosted PBX Review - Review on Fonality's Hosted PBX service

Reviewer: Mary Chris

Pros:

Great call management and feastures
Very flexible

Cons:

poor service
poor support
uptime is horrible

Other Thoughts:

We've had fonality for 4 years now. Have a bonded T1 connected to it along with land lines.

Before I get into details, my single comment about fonallity is you get what you pay for! Cheap is never "cheap".

The only reason I came across this post was because, after having used a fonality PBX for 4 years, we came across another frustrating situation with them. And the most amazing thing is when we escalted it to the manager (Mike C) he felt that there was nothing wrong, when in actuality there obviously was!

Keep in mind when we did purchased and installed our system, the now board members were the ones answering our phone calls and resolivng our issues.

In any case, I have to say I'm EXREMELY surprised and dissapointed to still see some of these internal issues there. Mike seemed more interestd in covering his own but with someone in his dept, than acknoledging there was a problem. Low and behold when he found out it was also related to the sale dept, he said he would jump on it right away and make sure to push it up the chain of command to have that corrected.

In the 4 years we've used their system, it's been truly some very frustating moments and some great moments of amazement that was built into this system. We've gone through 2 servers already that crashed and in situation like that, it's obvious they're still going through growing pains. I think we had the first server that crashed due to a HD and they didn't know what to do.

And of course along with their growing pains, we feel it directly. And it can be VERY frustrating working these issues out with them, while their lower level techs are running around with their heads chopped off. Of course it takes a few hours of very frustrating, yelling and hair pulling, before it gets escalted to a level of compentency that can do anything. But it is more afforadable than antyhing on the market.

Again, you get what you pay for.